Transform customer interactions as the Operations Process Design Manager at goeasy. Based in Mississauga, leverage data to improve operational workflows in a hybrid work model. In this role, you will focus on mapping and redesigning the customer journey, utilizing insights from customer feedback and operational metrics.

Your background in process improvement and analytics will enable you to design clear solutions that enhance customer satisfaction and drive operational efficiency. Collaborate across departments to support seamless process implementations. Key Responsibilities:

- Analyze customer feedback and operational data
- Develop simplified journey maps for customers
- Implement process improvements and evaluate results
- Collaborate with cross-functional teams for process redesign
- Ensure sustainable changes through performance tracking Requirements:
- 2 to 5 years of relevant experience in operations or consulting
- Knowledge of process design methodologies
- Excellent problem-solving and communication abilities
- Degree in Business, Engineering, or related field
- Understanding of financial services processes preferred Elevate customer experiences and streamline operations within goeasy's creative culture.

📌 Operations Process Design Manager Role (Mississauga)
🏢 goeasy
📍 Mississauga