Join Goway as the Director of Technical Operations in Toronto, overseeing vital service levels and incident management for our travel platform. This full-time role will shape operational excellence across our technology.

This leadership position calls for a seasoned professional with extensive platform operations experience. Be responsible for defining operational practices including observability and disaster recovery. Your actions will ensure our travel platform operates smoothly and effectively.

Key Responsibilities:
• Set and communicate service levels for booking and payment processes
• Own end-to-end incident management strategies
• Maintain operational risk assessments for integrations
• Direct day-to-day AWS infrastructure management




• Optimize hosting costs and oversee capacity planning

Requirements:
• Minimum of 8 years in relevant technical operations
• At least 5 years in a leadership capacity
• Proven ability to build operational practices from the ground up
• In-depth knowledge of AWS and governance of third-party services
• Robust communication skills for performance reporting

Shape the future of technical operations at Goway and drive impactful changes in our travel platform.
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📌 Toronto Technical Operations Director Role (Ontario)
🏢 Goway Travel
📍 Ontario