Drive customer engagement as a Loyalty Programme Officer at The Hong Kong Jockey Club. Support the planning and execution of an attractive Earn & Burn experience.
In this role, you will manage the Loyalty Programme by monitoring trends in redemption and customer preferences. Your focus will be on enhancing the reward catalogue and ensuring it meets member needs while aligning with the Club’s business goals. Collaborating closely with vendors and internal teams, you will launch new rewards and communications to promote customer involvement.
Key Responsibilities:
• Monitor customer reward redemption trends and recommend enhancements
• Coordinate sourcing with vendors and procurement team
• Maintain a diverse and attractive reward catalogue
• Collaborate on launching current redemption opportunities
• Track reward budget utilization and prepare reports
Requirements:
• Bachelor’s degree in any discipline
• Minimum of 3 years' experience in loyalty programmes
• Experience in vendor management and reward sourcing
• Proven analytical skills for budget and trends
• Strong communication skills for stakeholder coordination
Contribute your expertise in loyalty programmes to enhance customer experience at The Hong Kong Jockey Club.
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