Enhance customer service experience as a Customer Care Associate at Hyundai Capital Canada. Manage inquiries via phone and email for Hyundai, Kia, and Genesis brands across rotating shifts.
In this role with Hyundai Capital Canada, you will provide exceptional service for lease and loan accounts. Your responsibilities include efficiently addressing customer inquiries, maintaining professionalism, and meeting key performance indicators. Collaborate closely with Senior and Manager, Customer Care while managing service queues and escalations.
Key Responsibilities:
• Answer incoming calls and emails about lease and loan accounts
• Identify and resolve customer concerns with empathy and efficiency
• Maintain detailed notes in the servicing system after each interaction




• Meet key performance indicators for customer satisfaction
• Escalate issues to appropriate teams when necessary
Requirements:
• Previous experience in customer service or call center roles
• High school diploma required, college or university preferred
• Bilingual communication abilities in verbal and written formats
• Self-starter with results-driven mentality
• Versatile to work varied shifts including evenings and weekends
Support Hyundai Capital Canada in providing top-notch customer service for all inquiries!
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📌 Customer Care Associate at Hyundai Capital (Toronto)
🏢 Hyundai Capital
📍 Toronto