Join Pigment as a Product Support Specialist Team Leader in Toronto. Leverage your experience to enhance customer value while leading a dynamic team within this creative AI-powered platform.

In this role, you will be the pivotal leader of the Product Support team, guiding specialists in troubleshooting, documentation, and best practices. You will set performance goals, promote a collaborative workplace culture, and utilize your technical knowledge for resolving intricate issues. Your influence will help steer process enhancements, particularly through the application of AI tools, ensuring top-quality service delivery to our clients.

Key Responsibilities:
• Lead and mentor the Product Support team
• Establish and monitor performance standards




• Facilitate knowledge sharing and documentation
• Manage complex support investigations effectively
• Identify process improvements and efficiencies

Requirements:
• Minimum 5 years in technical support or SaaS
• Strong leadership capabilities and interpersonal skills
• Skilled in decision making and prioritization
• Experience with AI applications in support
• Qualified English communication skills

Make a significant impact at Pigment by combining your leadership and technical skills in a thriving customer-focused environment.
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📌 Product Support Specialist Team Leader (Ontario)
🏢 Pigment
📍 Ontario