Kickstart your career as a Technical Support Analyst with D2L, focusing on educational technology. Your expertise will help resolve client issues promptly and efficiently.

This role seeks a Technical Support Analyst who can diagnose and resolve intricate issues faced by Brightspace product users. You’ll need excellent problem-solving abilities and a solid understanding of technology to support administrators in various educational sectors. Your role will include supporting timely resolutions in often stressful situations, ensuring a world-class client experience and maintaining expected performance metrics.

Key Responsibilities:
• Assist clients with issues through various communication channels
• Analyze and rectify incorrectly configured installations




• Maintain call logs and update system details
• Provide feedback for product design improvements
• Develop FAQs and Knowledge Base articles

Requirements:
• Solid verbal and written communication skills
• Proven experience with SQL and programming languages
• Understanding of network topography and web services
• Interest in AI tools and eLearning software
• Currently enrolled in a technical program

Make your mark in educational innovation by joining D2L as a Technical Support Analyst.
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📌 Technical Support Analyst Role atL (Ontario)
🏢 D2L
📍 Ontario