Enhance customer experiences as a Bilingual Customer Service Representative at Intact. Elevate your career in a supportive hybrid mode while assisting claims and inquiries effectively.

Intact is seeking a Bilingual Customer Service Representative specializing in claims. This role entails direct interaction with clients through an inbound call queue, managing inquiries and documenting claims accurately. You will employ problem-solving skills to handle difficult conversations with empathy and deliver exceptional service under pressure.

Key Responsibilities:
• Provide expertise on company policies and services
• Handle inbound calls for inquiries and new claims
• Document conversations and actions taken on claims
• Initiate challenging conversations with clarity
• Meet daily call center performance metrics

Requirements:
• Experience in customer service and sales
• Strong organizational and communication skills
• Ability to thrive in fast-changing environments
• Must work 35 hours weekly, Monday to Friday
• Eligible to work in Canada

Utilize your bilingual skills and customer-first mindset to thrive at Intact.
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📌 Bilingual Customer Service Partner (Quebec City)
🏢 Intact Financial
📍 Quebec City