Join Cargojet’s dynamic team as a Cargo Customer Service Specialist managing air cargo activities and customer interactions. This role is vital for ensuring operational excellence and customer satisfaction across Canada.

Reporting to the Operations Manager, you'll oversee customer service and the handling of air cargo, acting as the primary contact for clients and Cargo Management. This position requires a proactive approach to service issues and a solid understanding of logistics regulations, streamlining processes for efficiency. Excel in a rapid-paced setting while making a true impact on operations.

Key Responsibilities:
• Ensure compliance during cargo handling operations
• Resolve service disruptions and customer inquiries
• Proactively update customers on shipment status




• Collaborate with various stakeholders to ensure accuracy
• Conduct training for new team members on procedures

Requirements:
• High School Diploma; further education in logistics preferred
• 1-3 years of relevant experience in service roles
• Familiarity with CRM and cargo management systems
• Excellent verbal and written communication skills
• Flexibility to work various shifts as needed

Utilize your skills in customer service to enhance Cargojet's leading position in the air cargo sector.
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📌 Cargo Customer Service Specialist (Newfoundland and Labrador)
🏢 Cargojet
📍 Newfoundland and Labrador