Survivors of Violence (SOV) Case Manager
Details Status
Temporary Full-Time, 35 hours per week until March 31, 2027
Location
Posting Period
Job Description This YWCA position will be working as part of a multi-agency team within the Richmond WorkBC Catchment operated by S.U.C.C.E.S.S. to connect job seekers with progressive employment, training opportunities and holistic supports.The successful candidate will be working in delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including survivors of violence, newcomer women, vulnerable women, and single parents.
What you’ll be doing:
Maintain an organized and current client caseload, including managing follow up
Assess client needs and develop an individualized action plan to meet goals
Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model.
Administer Client Needs Assessments, and Disability Related Employment Needs Assessments
Connect Clients to employment programming and community resources
Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro-psychological vocational assessments, and audiological reports).
Assist Clients in accessing interventions such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for
Support Client in completing Skills Training packages to connect with education/training
Report client progress and milestones through the ICM
Ensure file consistency and documentation
Connect clients with internal workshop schedule
Ensure safety plan and basic needs are in place and work with clients to refer to counselling,



community resources and any other appropriate referrals as appropriate
Assisting clients to participate in the Single Parents Employment Initiative where eligible
Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy
Other duties as required.
What you’ll need:
Experience working with women, particularly survivors of violence
Case management and/or employment counselling experience
Experience working in performance-based employment programming
Experience administering assessment tools with clients
Trauma-informed knowledge and understanding of its impacts on employment
Relevant post-secondary degree or diploma or a combination of relevant education and experience
Able to work independently and as part of a team
Positive communication and case note writing skills
Knowledge of community resources
Understanding and capability to make realistic job matches to benefit clients
Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)
Able to show initiative, flexibility and demonstrate a positive attitude towards change and work
CCDP Certification is considered an asset.
A valid clear criminal record check (including working with vulnerable populations)
Job Development experience is an asset
Additional languages are an asset
What we offer: We offer our eligible employees the following benefits as part of their total compensation package:
Receive 12% in lieu of time off and benefits
Employee Family Assistance Program,



a confidential and voluntary support service for employees and their eligible family members
free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
Pay Rate: $35.89
Tara Chang-Swanson, Senior Operations Manager, Survivors of Violence Hub (she/her)
email: [email protected]
We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at [email protected]
Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.
Want to learn more about working at the YWCA? Explore our careers page .
We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

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📌 Survivors of Violence (SOV) Case Manager (British Columbia)
🏢 YWCA BC
📍 British Columbia