Internal Job Title: E-Learning Product Specialist (All Silos)
Reports To: Team Lead, E-Learning Product Specialist
Job Requirement(s): Occasional travel required (4-8 week per year throughout the US and Canada)
No. of Openings: 01
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of current users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.
The Role:
The Product Education department is looking to hire a talented, positive, and detail-orientated e-Learning Product Specialist to join our growing team. This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base utilizing the PBS Academy. As an e-Learning Product Specialist, you will be responsible for partnering with other PBS departments to test software, storyboard videos, write technical documentation, and other interactive learning material to teach our dealership customers and internal staff the features and functionality of the PBS software. This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base, utilizing the PBS Academy.
Job Responsibilities:
Proactively research new software releases to update Product Documentation
Communicate complex features in a compelling, clear, and effective way
Monitor the product lifecycle and coordinate course content updates




Storyboard engaging course content for the PBS Academy
Maintain project documentation and course folders
Understand automotive dealership processes related to software features to communicate the benefits of the PBS software effectively
Develop and manage educational content for internal certifications
Facilitate Certification Presentations (minimum one certification required)
Provide product training when needed
Develop product-related content for marketing and sales materials
Collaborate with other PBS departments to create content
Act as a PBS software advocate
Qualifications:
High school diploma
Previous customer service and dealership experience will be considered an asset
Computer proficiency in Microsoft Office Suite – web
Have excellent verbal and written communication skills (English)
Strong organizational skills with great attention to detail
Action-oriented, multi-tasker who excels in a multi-project environment
Ability to embrace variety, structure, change, and innovation
Works well both with a team and independently
What we offer:
Professional Development – Continuous training, industry certifications, and explicit pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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📌 E-Learning Product Specialist (Alberta)
🏢 Canadian Inclusion
📍 Alberta