Join Indigo as a Customer Experience Leader, where you'll be pivotal in enhancing customer interactions through effective coaching and service management. Your analytical and leadership skills will ensure a seamless customer journey.

The Customer Experience Leader will spearhead the execution of initiatives that bring Indigo's customer service model to life. This leadership role demands a focus on sales generation, employee development, and utilizing customer insights. The ideal candidate will navigate omni-channel touchpoints while fostering an engaging environment for both staff and customers.

Key Responsibilities:
• Drive customer experience priorities and strategies
• Implement coaching routines to improve services




• Lead communication and sales rallies
• Support omni-channel customer interactions
• Maintain compliance in customer service areas

Requirements:
• Experience leading teams in a retail setting
• Expertise in customer experience execution
• Robust planning and prioritization skills
• Problem-solving abilities and solid communication
• Alignment with Indigo’s guiding principles

Lead the charge in enhancing customer satisfaction and loyalty at Indigo.
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📌 Indigo Customer Experience Lead Role (Alberta)
🏢 Indigo
📍 Alberta