Become a Front Desk Guest Services Agent and make a difference in our guests' stays by managing check-ins, resolving issues, and coordinating services. Offer personalized attention to every guest.

This role involves comprehensive front desk duties, including greeting guests and managing their hotel reservations. You will process guest payments, issue room keys, and ensure transparent communication with housekeeping and other departments. Problem resolution will play an essential role in maintaining guest satisfaction.

Key Responsibilities:
• Greet and assist guests during arrival
• Handle check-in and check-out smoothly
• Assign rooms and issue room keys
• Process guest payments and maintain billing accuracy




• Coordinate guest inquiries and resolve concerns

Requirements:
• Background in hospitality or customer service
• Strong verbal communication and interpersonal skills
• Ability to manage conflicts and guest dissatisfaction
• Familiarity with hotel booking systems is beneficial
• Skills in organizing third-party services for guests

Deliver top-notch guest experiences by efficiently handling reservations, payments, and guest communication as a Front Desk Guest Services Agent.
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📌 Front Desk Guest Services Agent (British Columbia)
🏢 Ontario Trillium Foundation
📍 British Columbia