Elevate customer experience as a Global Service Desk Analyst at Long View, with locations in Toronto, Calgary, Edmonton, and Vancouver. Utilize your tier I support skills in a fun, collaborative culture.

Long View is seeking dedicated Global Service Desk Analysts for its Integrated Global Services team across Canada. This role requires at least 2 years in a technical support capacity, where you will ensure service excellence while handling end-user IT and communication systems. You'll be a crucial part of a diverse team focusing on delivering outstanding support to clients worldwide.

Key Responsibilities:
• Document customer issues in a ticketing system
• Analyze symptoms and provide solutions when possible
• Dispatch incidents to Tier II support as needed
• Manage escalations effectively
• Identify and propose process improvements

Requirements:
• 2+ years in a technical support role
• Robust written and verbal communication skills
• Proven troubleshooting capabilities
• Adaptability to customer needs and stress
• Excellent customer service skills

Join Long View to enhance customer satisfaction through exceptional service and support.
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📌 Global Service Desk Analyst at Long View (Alberta)
🏢 Long View Systems
📍 Alberta