Join Skechers as an Ecommerce Consumer Affairs Representative, where you can blend technology with customer interaction. You will play a pivotal role in managing consumer inquiries and enhancing satisfaction in a fast-paced setting.

Skechers, renowned for its innovative comfort solutions, seeks a dedicated individual for its customer service team. In this position, your duties will revolve around addressing consumer concerns through various channels while utilizing CRM technology. Your bilingual capabilities will provide a vital link to our diverse customer base, ensuring their needs are met effectively.

Key Responsibilities:
• Respond to consumer inquiries across phone, email, and chat
• Process returns and manage order flow




• Access data for consumer follow-ups
• Collaborate with Skechers retail teams for issue resolution
• Provide feedback to management on consumer contacts

Requirements:
• Bilingual in French and English
• High school diploma or equivalent necessary
• 1-2 years' experience in a customer service role
• Knowledge of CRM applications
• Exceptional multitasking and communication abilities

Bring your passion for consumer service to Skechers and contribute to a team that values quality and customer satisfaction.
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📌 Ecommerce Consumer Affairs Representative (Ontario)
🏢 Skechers U.S.A.
📍 Ontario