This role will be hybrid, with in-person work required 3 days per week at one of our SafetyCo locations in Southern Ontario.

Project Overview: The Systems Administrator is responsible for providing reliable, responsive, and solutions-focused technical support across SafetyCo's people, systems, devices, and technology infrastructure. This role serves as a key point of contact for employees experiencing technical issues, helping ensure that systems remain secure, functional, and accessible so teams can do their best work. From troubleshooting hardware and software issues to managing user accounts, supporting technology rollouts, and improving internal systems, the Systems Administrator plays an important role in keeping SafetyCo connected and operating efficiently.

Why This Role Exists: This role exists to ensure SafetyCo's people have the technology, systems, and support they need to work effectively. The Systems Administrator provides ownership of the day-to-day technology experience across the organization, ensuring technical issues are resolved quickly, systems are maintained proactively, and employees receive the support they need to stay productive.

What Success Looks Like: Success in this role means:

Reliable Technical Support Providing timely, effective technical support that minimizes downtime and enables employees to work productively.

Responding to technical requests quickly, diagnosing issues accurately, and resolving problems efficiently with minimal disruption to the business.

Positive Employee Experience Creating a helpful, professional, and approachable support experience that makes technology easier for employees to use.

Secure & Reliable Systems Supporting the security, reliability, and availability of SafetyCo's technology systems, devices, accounts, and data.

Proactive Problem Solving Identifying recurring issues, system gaps, and potential technology challenges before they become larger problems.

Supporting the implementation, rollout, and adoption of new technology, systems, and tools across the organization.

Operational Excellence Maintaining accurate documentation, asset records, user information, system processes, and support procedures that create a consistent and scalable IT environment.
Requirements What You’ll Do: Technical Support Provide first-line and second-line technical support to employees across the organization

Troubleshoot hardware, software, network, connectivity, and account-related issues

Diagnose and resolve technical problems efficiently and effectively

Respond to support requests and ensure issues are tracked through to resolution

Provide clear, user-friendly guidance to employees with varying levels of technical knowledge

Escalate complex issues to external technology partners or specialized support teams when required

User & Account Management Set up and manage employee user accounts, access permissions, and technology profiles

Support employee onboarding and offboarding by coordinating hardware, software, accounts, and access requirements

Manage access to systems, applications, and shared resources

Ensure access is appropriately provisioned, updated, and removed as employees change roles or leave the organization

Maintain accurate user and access records

Hardware & Device Management Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, and other technology equipment

Maintain accurate records of company technology assets

Coordinate hardware procurement, setup, repairs, replacements,



and upgrades

Ensure employees have the technology and equipment required to perform their roles effectively

Support technology standards and best practices across the organization

Systems & Software Support Support the day-to‑day operation of SafetyCo's technology platforms and business applications

Assist with the implementation, configuration, and maintenance of software systems

Monitor system issues and coordinate with vendors or external technology partners when required

Support integrations between systems and identify opportunities to improve technology workflows

Assist with software updates, system changes, and technology rollouts

Security & Compliance Support the implementation of IT security policies, procedures, and best practices

Assist with user access management, password security, device security, and endpoint security

Help identify and respond to potential security risks or incidents

Support regular system updates, backups, and security requirements

Promote secure technology practices across the organization

Documentation & Process Improvement Maintain IT documentation, troubleshooting guides, system records, and standard operating procedures

Document recurring issues and develop solutions to improve future resolution times

Build and maintain scalable IT support processes as the organization grows

Identify opportunities to automate repetitive tasks and improve internal workflows

Continuously improve the employee technology experience

Support the rollout and implementation of new technology, systems, and software

Coordinate technology requirements for new projects and initiatives

Assist with testing, configuration, training, and adoption of new systems

Work with internal teams and external partners to ensure technology projects are implemented successfully

Help evaluate new tools and technologies that may improve organizational efficiency

What You Bring: Required 5+ years of experience in IT support, help desk, systems administration, or a related technical support role

Solid troubleshooting and problem‑solving skills

Experience supporting hardware, software, operating systems, and business applications

Strong understanding of user account management and access controls

Excellent communication and customer service skills

Ability to explain technical concepts clearly to non-technical users

Strong organizational skills and attention to detail

Ability to manage multiple support requests and competing priorities

Proficiency with Microsoft 365, Windows, and common business technology platforms

Preferred Experience supporting Microsoft 365 environments, including Microsoft Teams, Outlook, SharePoint, and OneDrive

Experience with Microsoft Entra ID / Azure Active Directory

Experience with device management and endpoint security platforms

Experience working with CRM, LMS, ERP, or other business systems

Experience supporting remote and hybrid employees

Experience with IT ticketing or service management platforms

Knowledge of cybersecurity best practices





Experience developing IT documentation and standard operating procedures

IT certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience are considered an asset

Core Competencies: Technical Problem Solving
You approach technical issues logically, diagnose root causes, and develop effective solutions rather than simply treating symptoms.

Customer Service
You are approachable, patient, and committed to providing a positive support experience for every employee, regardless of their level of technical knowledge.

Communication
You explain technical information clearly and adapt your communication style to the person and situation.

Ownership
You take responsibility for technical issues from start to finish, following through until the problem is resolved or the appropriate solution is in place.

You are comfortable learning new systems, working with unfamiliar technology, and figuring things out in a constantly evolving environment.

Organization & Execution
You keep systems, records, documentation, and support requests organized while effectively managing competing priorities.

Security Mindset
You understand the importance of protecting company systems, data, accounts, and access, and consistently apply secure technology practices.

You look beyond the immediate issue to identify ways to improve systems, processes, and the overall technology experience for the organization.

We take care of our people, because you can’t look after others if you’re not looked after too.

Access to mental health resources and wellness programs that support your well-being

Employee Assistance Program (EAP) for confidential personal and professional support when you need it

Work-Life Balance We believe great work happens when people actually have time to live their lives too.

Two weeks of vacation to start, with more as you grow with us

Paid sick days and personal time when you need it

No regular overtime, your evenings are yours

A full company shutdown between Christmas and New Year’s (yes, we all take the break)

The little things matter too.

Employee discounts on select products and services

Team events, social activities, and recognition moments that actually feel fun (not forced)

The chance to do meaningful work that genuinely improves workplace safety in communities

Company Culture This is a place where people matter.

A collaborative, inclusive, and supportive team environment

Business casual dress

A real commitment to learning, development, and helping people grow

A workplace where ideas are welcomed, voices are heard, and contributions actually make a difference

About SafetyCo SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry‑leading services into one coordinated model, where we’re actively changing how workplace safety is done.

We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.

*This Employment Ontario initiative is funded in part by the Government of Canada and the Government of Ontario.

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📌 Systems Administrator (Manitoba)
🏢 SafetyCo Partners
📍 Manitoba