Join Pigment as a Product Support Specialist Team Leader in Toronto. Leverage your experience to enhance customer value while leading a dynamic team within this innovative AI-powered platform. In this role, you will be the pivotal leader of the Product Support team, guiding specialists in troubleshooting, documentation, and best practices.

You will set performance goals, promote a collaborative workplace culture, and utilize your technical knowledge for resolving intricate issues. Your influence will help steer process enhancements, particularly through the application of AI tools, ensuring top-quality service delivery to our clients. Key Responsibilities:

- Lead and mentor the Product Support team
- Establish and monitor performance standards




- Facilitate knowledge sharing and documentation
- Manage complex support investigations effectively
- Identify process improvements and efficiencies Requirements:
- Minimum 5 years in technical support or SaaS
- Strong leadership capabilities and interpersonal skills
- Skilled in decision making and prioritization
- Experience with AI applications in support
- Skilled English communication skills Make a significant impact at Pigment by combining your leadership and technical skills in a thriving customer-focused environment.

📌 Product Support Specialist Team Leader (Toronto)
🏢 Pigment
📍 Toronto