Senior Business Transformation Lead – Client & Employee Experience, Strategic Initiatives & Process Optimization - Tier1 Bank
Senior Business Transformation Lead – Client & Employee Experience, Strategic Initiatives & Process Optimization - Tier1 Bank

Duration: 12 Months

Location: Toronto, Hybrid (2-3x/week)

Overview:

Our large banking client is seeking two Senior Business Transformation Leads to identify and drive improvements across client experience, employee experience, business processes and operational effectiveness.

This is a business-side transformation role, not a PMO or Project Delivery position .

The successful candidates will investigate complex business problems, analyze data and processes, identify root causes and improvement opportunities, develop recommendations, define future-state processes and then act as the business lead while Technology teams deliver the solution.

Responsibilities

Analyze complex or loosely defined business problems and identify root causes, impacts and opportunities for improvement.

Analyze business and operational data to identify trends, issues and actionable insights.

Assess current-state processes, workflows and client or employee journeys.

Identify pain points, bottlenecks, process gaps and opportunities for simplification or automation.

Develop recommendations supported by data, business analysis and operational evidence.

Define future-state processes, workflows and business requirements.

Evaluate solution options and provide recommendations to business leaders.

Develop business cases, impact assessments and supporting analysis where required.

Translate business recommendations into requirements that Technology teams can implement.

Act as the business lead throughout technology delivery to ensure solutions remain aligned with intended business outcomes.

Partner with Product, Technology, Operations and Project Management through implementation.

Validate delivered solutions against business requirements and expected outcomes.

Define KPIs and measures of success and assess whether implemented changes deliver the expected improvement.

Facilitate workshops and working sessions with business and technology stakeholders.

Present findings, recommendations and decisions to senior stakeholders.

Must-Haves

Senior experience in business transformation, business analysis, process improvement or strategic business initiatives .

Strong business and data analysis skills, with the ability to translate information into insights and recommendations.

Demonstrated experience identifying business problems, conducting root-cause analysis and recommending improvements.

Strong experience with current-state and future-state analysis, gap analysis and process redesign .

Experience analyzing business processes, workflows, operational performance or client/customer journeys.

Ability to identify opportunities for process improvement, simplification, automation or service enhancement.





Experience developing recommendations and presenting findings to senior business stakeholders.

Ability to translate business problems and recommendations into clear business and functional requirements.

Experience partnering with Technology teams through solution design, development, testing and implementation.

Experience acting as the business owner or business representative while Technology and PM teams manage delivery execution.

Strong analytical, critical-thinking, problem-solving and facilitation skills.

Ability to work independently in ambiguous or evolving environments.

Experience within banking, financial services or another large complex organization.

Nice-to-Haves

Client or customer journey analysis and improvement experience.

Employee journey or employee experience transformation.

Banking experience across commercial banking, digital banking, payments, billing, fraud, servicing or onboarding.

SQL, Power BI, Tableau, Excel or similar analytical tools.

Journey mapping, service blueprinting or customer experience methodologies.

Lean Six Sigma, continuous improvement or process optimization experience.

Business-case development, cost-benefit analysis or ROI analysis.

Experience defining KPIs and measuring benefits after implementation.

Previous Tier 1 Canadian banking experience.

Senior Business Transformation Lead – Client & Employee Experience, Strategic Initiatives & Process Optimization - Tier1 Bank

Duration: 12 Months

Location: Toronto, Hybrid (2-3x/week)

Overview:

Our large banking client is seeking two Senior Business Transformation Leads to identify and drive improvements across client experience, employee experience, business processes and operational effectiveness.

This is a business-side transformation role, not a PMO or Project Delivery position .

The successful candidates will investigate complex business problems, analyze data and processes, identify root causes and improvement opportunities, develop recommendations, define future-state processes and then act as the business lead while Technology teams deliver the solution.

Responsibilities

Analyze complex or loosely defined business problems and identify root causes, impacts and opportunities for improvement.

Analyze business and operational data to identify trends, issues and actionable insights.

Assess current-state processes, workflows and client or employee journeys.

Identify pain points, bottlenecks, process gaps and opportunities for simplification or automation.

Develop recommendations supported by data, business analysis and operational evidence.

Define future-state processes, workflows and business requirements.





Evaluate solution options and provide recommendations to business leaders.

Develop business cases, impact assessments and supporting analysis where required.

Translate business recommendations into requirements that Technology teams can implement.

Act as the business lead throughout technology delivery to ensure solutions remain aligned with intended business outcomes.

Partner with Product, Technology, Operations and Project Management through implementation.

Validate delivered solutions against business requirements and expected outcomes.

Define KPIs and measures of success and assess whether implemented changes deliver the expected improvement.

Facilitate workshops and working sessions with business and technology stakeholders.

Present findings, recommendations and decisions to senior stakeholders.

Must-Haves

Senior experience in business transformation, business analysis, process improvement or strategic business initiatives .

Strong business and data analysis skills, with the ability to translate information into insights and recommendations.

Demonstrated experience identifying business problems, conducting root-cause analysis and recommending improvements.

Solid experience with current-state and future-state analysis, gap analysis and process redesign .

Experience analyzing business processes, workflows, operational performance or client/customer journeys.

Ability to identify opportunities for process improvement, simplification, automation or service enhancement.

Experience developing recommendations and presenting findings to senior business stakeholders.

Ability to translate business problems and recommendations into clear business and functional requirements.

Experience partnering with Technology teams through solution design, development, testing and implementation.

Experience acting as the business owner or business representative while Technology and PM teams manage delivery execution.

Strong analytical, critical-thinking, problem-solving and facilitation skills.

Ability to work independently in ambiguous or evolving environments.

Experience within banking, financial services or another large complex organization.

Nice-to-Haves

Client or customer journey analysis and improvement experience.

Employee journey or employee experience transformation.

Banking experience across commercial banking, digital banking, payments, billing, fraud, servicing or onboarding.

SQL, Power BI, Tableau, Excel or similar analytical tools.

Journey mapping, service blueprinting or customer experience methodologies.

Lean Six Sigma, continuous improvement or process optimization experience.

Business-case development, cost-benefit analysis or ROI analysis.

Experience defining KPIs and measuring benefits after implementation.

Previous Tier 1 Canadian banking experience.

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Senior Business Transformation Lead – Client & Employee Experience, Strategic Initiatives & Process (Ontario)
🏢 S.i. Systems
📍 Ontario