Elevate your career as an IT Support Engineer, focusing on multi-site dispatch and field service in New Zealand. Utilize your technical expertise to coordinate effective solutions for retail environments.

As a key member of our team, you will oversee the dispatch and coordination of field engineers across various sites. This role involves ensuring timely customer communication, ticket monitoring, and adherence to SLAs. Your knowledge of retail IT systems will be pivotal in delivering high-quality support to clients while tracking incidents and maintaining operational continuity.

Key Responsibilities:
• Dispatch field technicians based on tickets and priorities
• Manage comprehensive schedules for site visits and support




• Monitor ticket statuses and ensure timely updates
• Collaborate with customers and technical teams for issue resolution
• Report on SLA compliance and engineer coverage

Requirements:
• Minimum 2 years in IT support or related fields
• Familiarity with retail IT tools and systems
• Experience with ITSM tools like ServiceNow preferred
• Solid communication and coordination skills
• Ability to manage multiple projects simultaneously

Utilize your IT skills and experience to drive exceptional service in this multi-site support role.
#J-18808-Ljbffr

📌 Multi-Site IT Support Engineer (Ontario)
🏢 Preferable - Crafting Careers
📍 Ontario