Become an essential member of the UHN Call Center team at the Laboratory Medicine Program. As a representative, you'll deliver professional support and address client needs with efficiency.

This full-time role at Toronto General Hospital involves connecting with clients, handling inquiries, and providing accurate reporting services. With on-call shifts, flexibility and communication skills are vital in this fast-paced environment. Candidates with excellent interpersonal abilities will thrive in this position.

Key Responsibilities:
• Assist clients with calls related to laboratory services
• Accurately send and manage test reports
• Maintain privacy and confidentiality at all times
• Conduct database searches for specific test results
• Respond promptly to critical value communications

Requirements:
• Completed Grade XII or equivalent education
• Minimum two years in a customer service role
• Experience in healthcare environments is an asset
• Proficient in Microsoft Office tools
• Robust customer service focus and telephone skills

Support UHN's clients by providing high-quality service as a Call Center Representative.
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📌 Laboratory Medicine Call Center Role (Ontario)
🏢 University Health Network
📍 Ontario