Reporting to the Director of Property Management, you will be responsible for the daily operational performance and tenant experience of a mixed-use property (residential and commercial) located in Pointe-Claire . You will lead the in office team and coordinate maintenance, security, housekeeping, and external contractors, while working closely with the Property Management Coordinator.

This role is ideal for a proactive, hands-on professional who enjoys being present in the field, has a strong preventive maintenance mindset, and embraces a hospitality-driven approach to tenant service. Continuous on-site presence is required to ensure operational excellence and the timely resolution of issues.

Responsibilities

Manage the day-to-day operations of the property (maintenance, security, housekeeping, and contractors) while leading the on-site team;

Deliver a high-quality tenant experience focused on hospitality and transparent communication;

Monitor property KPIs (response times, resolution times, tenant satisfaction) and implement corrective actions when needed;

Create, prioritize, and follow up on work orders through to completion;

Conduct regular property inspections to ensure compliance, cleanliness, safety, and overall property presentation;

Oversee the performance of vendors and contractors and elevate concerns as required;

Implement the preventive maintenance program and manage inventory of essential parts and supplies;

Monitor operating expenses and budgets and prepare monthly performance reports;

Maintain lease files, records, and documentation in compliance with company policies and legal requirements;

Support residential and commercial leasing activities, including tours, negotiations, and lease execution;

Manage tenant move-ins and move-outs to ensure a smooth transition;





Proactively anticipate operational, maintenance, and service issues and resolve them independently.

Qualifications

5+ years of experience in residential and commercial property management, preferably within multi-residential, mixed-use, premium properties, or newly constructed buildings;

Strong understanding of lease administration, rent escalation clauses, and legal compliance;

Knowledge of Quebec real estate regulations and the Administrative Housing Tribunal (TAL);

Practical knowledge of HVAC and fire protection systems, including preventive and corrective maintenance management;

Experience managing vendors, contractors, operating budgets, and performance metrics;

Proficiency with property management software, including Yardi;

Bilingualism in French and English, both spoken and written;

Strong customer service and hospitality mindset with consistently high standards;

Proven leadership skills with the ability to mobilize teams and hold vendors accountable;

Excellent interpersonal and conflict-resolution skills with a tenant-centric approach;

Autonomous team player capable of working under pressure in a multifunctional environment;

Strong analytical and organizational skills with the ability to leverage operational data to improve performance.

What We Offer

A strategic role within a growing organization;

An authentic, energetic, and forward-thinking team culture;

An ambitious real estate portfolio;

A stimulating environment where innovation and operational excellence are valued;

4 weeks of vacation plus 5 personal/sick days;

Comprehensive group insurance and telemedicine services;

Career development opportunities.

Location:
Pointe-Claire

We subscribe to the principle of employment equity and guarantee the confidentiality of your application.

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📌 Property Manager (Quebec City)
🏢 JUMP! recruiters
📍 Quebec City