Shape impactful customer experiences at TD Canada Trust in Drummondville, Quebec as a Customer Experience Manager. Lead a team to foster relationships and operational excellence.
In this role, you will lead and mentor a talented team while ensuring compliance and top-notch service delivery. Your focus will be on resolving customer concerns and enhancing team performance. Collaborate with various departments to tailor solutions that benefit customer satisfaction and retention.
Key Responsibilities:
• Lead and mentor team on customer interactions
• Ensure compliance with policies and procedures
• Collaborate to enhance customer service offerings
• Support staff in resolving client issues
• Oversee administrative duties in the branch
Requirements:
• Degree or over 3 years of relevant experience
• Knowledge of financial processes and banking solutions
• Proficient in MS Office and relevant software
• Excellent communication and organizational skills
• Strong leadership in a fast-paced workplace
Join TD to elevate customer service and operational standards.
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