Join Citi as a Customer Service Intermediate Analyst in Mississauga, Ontario, and excel in delivering client resolutions in a hybrid work workplace. This role requires strong communication skills and a focus on client satisfaction.
As part of the customer service team, you will manage a portfolio of high-profile clients and offer timely support for their needs. With 2-5 years of relevant experience, you will proactively notify clients about issues while advocating for process improvements. Bilingual proficiency in French is a must for effective communication.
Key Responsibilities:
• Resolve client queries in line with departmental standards
• Support team members and manage escalations effectively
• Develop client relationships through regular follow-up




• Provide clients with updates regarding service issues
• Contribute to initiatives aimed at improving client experience
Requirements:
• 2-5 years of experience in customer service needed
• Must be fluent in French and English
• Strong project management and organizational capabilities
• Excellent written and verbal communication skills
• Strong analytical and investigative skill set
Leverage your skills to enhance client satisfaction as part of Citi's dedicated team.
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📌 Citi Customer Service Intermediate Analyst (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga