Join Canada Life as a Senior Business Systems Analyst to enhance service delivery. Drive the analysis of complex operational issues and lead strategic improvement initiatives across critical applications.

This full time position offers a unique opportunity to engage deeply with technology stakeholders. You will manage a portfolio of recurring operational themes while executing root cause analyses to improve overall service reliability. Your contributions are vital in automating processes and implementing effective solutions.

Key Responsibilities:
• Lead investigations into complex service issues
• Develop and track remediation plans
• Conduct root cause analysis on incidents and trends
• Facilitate workshops for process improvement




• Create actionable business requirements and documentation

Requirements:
• 5+ years in technology operations or support roles
• Strong communication skills for stakeholder engagement
• Proficiency in Salesforce and monitoring platforms
• Experience with low-code automation technologies
• Demonstrated leadership in cross-functional teams

Contribute your analytical and operational expertise to Australia Life while driving impactful improvements.
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📌 Senior Business Systems Analyst with Canada Life (Ontario)
🏢 Canada Life
📍 Ontario