Join Manulife Bank as a Business Analyst in Toronto, Ontario, focusing on payment processing and digital experiences. This hybrid role demands expertise in real-time payments and collaboration.

As a Business Analyst, you will support initiatives that improve payment systems. Engage with diverse teams to translate business needs into technical specifications. Your analytical skills will drive effective solutions across mobile and digital channels, ensuring customer-centric outcomes.

Key Responsibilities:
• Document and analyze payment flows and network integrations
• Conduct user acceptance testing for current payment features
• Develop process maps illustrating payment journeys
• Collaborate to improve the UX/UI of payment systems
• Assist in incident investigations and problem resolution

Requirements:
• University degree or equivalent business experience
• Over 5 years in a technology-driven payments role
• Strong skills in requirements gathering and scope definition
• Experience analyzing APIs with error handling knowledge
• Proficiency in SQL for production investigation

Leverage your expertise to enhance the customer experience at Manulife Bank.
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📌 Manulife Bank Business Analyst Role (Ontario)
🏢 Manulife
📍 Ontario