Express Scripts Canada seeks a dedicated IT Service Desk Analyst for hybrid work in Mississauga, ON. Deliver exceptional support, troubleshoot effectively, and manage IT requests throughout your shifts.

As a full-time analyst in the IT Support Services department, you will engage in high-quality IT assistance aligned with best practices. Your role will require robust problem-solving skills, particularly in managing application issues, system access, and virtual infrastructures. Flexibility in scheduling, including potential after-hours support, is essential to meet internal customer needs.

Key Responsibilities:
• Provide high-quality IT support according to ITIL practices
• Monitor and log application issues for resolution




• Troubleshoot system access and related requests
• Manage incident and request queues effectively
• Collaborate with internal service teams on issues

Requirements:
• Post-secondary degree or diploma in a related field
• Experience in IT service desk roles focusing on customer service
• ITIL 4 certification is an asset
• Knowledge of technologies like SQL and PowerShell
• Bilingualism in French and English preferred

Bring your expertise in IT support and problem-solving to enhance user experiences at Express Scripts Canada.
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📌 Hybrid IT Service Desk Analyst Mississauga (Ontario)
🏢 Cigna
📍 Ontario