Elevate your IT career with CAAT as an ITSM Analyst, specializing in Change Management and continuous improvement. This dynamic role is essential for effective governance of IT service processes.

The ITSM Analyst will be a crucial member of the Enterprise Operations Centre, focusing on coordinating technology changes while assessing operational impacts and ensuring compliance with ITIL best practices. You will manage the Change Management lifecycle and facilitate crucial meetings that drive improvements in service delivery for diverse employers.

Key Responsibilities:
• Manage the Change Management process adhering to ITIL principles
• Coordinate Change Advisory Board meetings for thorough evaluations
• Oversee release management across applications and vendors




• Ensure accurate maintenance of CMDB for effective analysis
• Facilitate post-implementation reviews for strategic improvements

Requirements:
• Post-secondary education in IT or related fields
• Proficiency in ITSM processes and change management
• Strong analytical and organizational skills
• Experience facilitating cooperative meetings
• Ability to effectively assess and manage risks

Contribute to CAAT's commitment to better retirement security by optimizing change processes and enhancing ITSM practices.
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📌 ITSM Analyst Role at CAAT (Ontario)
🏢 CAAT Pension Plan
📍 Ontario