Join our team as a Systems Administrator specializing in audio-visual technologies and ITIL frameworks. This role involves managing user experience through effective troubleshooting and documentation.

The ideal candidate will have at least two years of experience with audio-visual hardware, incident management, and reporting. You will play a pivotal role in supporting video conferencing setups while liaising with third-party vendors. Excellent communication skills are required to guide non-technical users and ensure a seamless experience.

Key Responsibilities:
• Troubleshoot AV and video conferencing systems
• Maintain user manuals and process improvements
• Support legal counsel and users in application setups
• Coordinate with vendors for repairs and upgrades
• Update inventory data and dashboards in CMDB

Requirements:
• Minimum 2 years of AV systems experience
• Strong understanding of ITIL processes
• Familiarity with video conferencing platforms
• Explicit verbal and written communication skills
• Experience in documentation and reporting

Leverage your analytical skills to enhance user experience in audio-visual technology.
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📌 ITIL Systems Administrator for AV Solutions (Ontario)
🏢 Maarut
📍 Ontario