Become a vital voice for your community as a 311 Customer Service Advisor with the City of Mississauga. This part time, hybrid role values customer service excellence across various inquiries.

The City of Mississauga seeks 24 part-time Customer Service Advisors to assist residents with municipal inquiries. Candidates with over 2 years of customer service experience will thrive in this fast-paced environment. You will engage via phone and digital tools, ensuring residents receive accurate information and support, all while completing a 9-12 month training program.

Key Responsibilities:
• Handle inbound calls from residents effectively
• De-escalate difficult situations with exceptional service




• Educate customers on municipal policies and actions
• Utilize technology to provide accurate information
• Process departmental service requests efficiently

Requirements:
• Grade 12 education completion
• Minimum 2 years of customer service experience
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced setting
• Flexible availability for shifts and training

Excel as a customer service ambassador with the City of Mississauga while supporting residents' needs.
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📌 Customer Service Advisor in Mississauga (Ontario)
🏢 City of Mississauga
📍 Ontario