Drive HelloFresh's customer satisfaction through cutting-edge compensation strategies. This role entails strategic oversight and development of compensation policies to enhance customer relationships globally.

As Associate Director of Customer Compensation & Policy, you are responsible for developing and governing HelloFresh’s compensation practices across all markets. This strategic position requires a mix of analytical depth and cross-functional influence. You will create a roadmap for how customer errors are compensated and lead the design of a robust recovery system while maintaining a focus on costs and customer retention.

Key Responsibilities:
• Lead global customer compensation strategy and architecture
• Develop compensation rules and automation frameworks




• Set a global experimentation roadmap for compensation offers
• Track the P&L; for compensation and close financial leakage
• Act as authority on cross-market policy issues

Requirements:
• MBA or equivalent postgraduate degree
• 8-12 years in customer strategy and analytics
• Strong SQL and data analysis skills
• Experience managing operations in flexible environments
• Proven leadership in driving policy adoption

Utilize your analytical strengths to enhance HelloFresh’s compensation structures and foster customer loyalty.
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📌 Director of Customer Compensation Strategy at HelloFresh (Ontario)
🏢 HelloFresh
📍 Ontario