Enhance member journeys as a Member Experience Specialist with OMERS, processing vital transactions and ensuring exceptional service. Be part of a supportive and engaging team.

This role focuses on delivering outstanding experiences for our diverse membership of 500,000, as you process financial and non-financial documents under the guidance of skilled mentors. Your tasks will include follow-ups for incomplete information, working collaboratively to meet team objectives, and applying strong analytical skills to ensure accuracy. Communication and interpersonal skills will be instrumental in this position.

Key Responsibilities:
• Execute accurate business process transactions daily
• Manage incoming member documentation efficiently




• Conduct follow-ups for any missing information
• Review and verify accuracy of submitted documents
• Work together with other departments to achieve goals

Requirements:
• Pursuing an undergraduate degree
• Interest in the pension industry
• High attention to detail and robust analytical skills
• Effective verbal and written communication
• Familiarity with Microsoft Office tools

Utilize your skills in documentation, teamwork, and member engagement at OMERS.
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📌 Member Experience Specialist Role (Ontario)
🏢 Socket.dev
📍 Ontario