About Us:

Ronald McDonald House Toronto offers a supportive and nurturing environment for familieswith seriously ill children undergoing treatment. We operate a House for 81 families indowntown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and inSudbury. Our mission is to provide a sense of normalcy for families during challenging times byoffering a range of programs and services.

Purpose:

Join us as a Family Room Volunteer at Health Sciences North , where you will help create awelcoming and comforting space for families to rest, recharge, and remain close to their childduring treatment. This role provides a meaningful opportunity to support caregivers and familiesduring a challenging time while contributing to a warm, respectful, and family-centred hospitalenvironment.

Please note that the Family Room is a nonclinical space supporting caregivers. This role doesnot involve providing medical care or direct support to the child receiving treatment.

What You’ll Do:

As a Family Room Volunteer, you will help create a welcoming and supportive environment forfamilies. Responsibilities include:

- Welcoming families, guests, and visitors with warmth, compassion, and professionalism.
- Providing excellent customer service and responding to questions within the scope of the volunteer role.
- Helping families become familiar with the Family Room space, services, and available amenities.
- Assisting with operational tasks to support the smooth running of the Family Room.
- Restocking supplies and organizing materials as needed.
- Helping maintain a clean, tidy, and welcoming environment. Following hospital procedures, safety requirements, and organizational guidelines.




- Maintaining confidentiality and responding to sensitive situations with care and discretion.
- Collaborating respectfully with the Family Room Coordinator, hospital staff, and fellow volunteers.

Skills & Qualifications

We are looking for volunteers who bring compassion, reliability, and a welcoming presence:

- Compassionate, empathetic, and comfortable supporting families during challengingcircumstances.
- Strong interpersonal, communication, and active listening skills.
- A warm, friendly, and professional approach to customer service.
- Ability to maintain confidentiality and handle sensitive situations appropriately.
- Reliable, responsible, and committed to providing consistent support.
- Able to take initiative and complete tasks independently.
- Able to work collaboratively as part of a team.
- Comfortable maintaining a clean and organized setting.
- Previous customer service, administrative, reception, hospitality, or healthcare -relatedexperience is considered an asset.

Requirements:

- Age Requirement: Volunteers must be 18 years of age or older, as per organizational policy.
- Availability: Able to commit to a regular weekly shift for a minimum of 6 months.
- Interview: Successful completion of a virtual interview with the hiring team.
- Background Check Screening: All volunteers are required to complete a policebackground check and satisfactory reference check.
- Health Screening and Immunizations: As this role is based within a hospital, Family Roomvolunteers are also required to complete additional health screening and immunizationrequirements mandated by the hospital.

As a Family Room Volunteer at Health Sciences North , you will help create a welcoming and comforting space for families to rest, recharge, and remain close to their child during treatment.

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📌 Family Room Volunteer at Health Sciences North Hospital (Greater Sudbury)
🏢 Ronald McDonald House Toronto
📍 Greater Sudbury