Provide exceptional technical support as a Helpdesk Technical Support Representative at AVI-SPL. Focus on ProAV solutions and enhance customer satisfaction through effective communication.

In this role, you will be the primary contact for AVI-SPL’s customers, handling technical inquiries and troubleshooting. Your strong organizational skills will enable you to balance caseload management, field technician dispatch, and customer inquiries. As a self-starter, your efforts in problem-solving will significantly contribute to operational success.

Key Responsibilities:
• Deliver productive technical support services for customers
• Respond quickly to technical support requests via phone and email
• Document troubleshooting steps and solutions accurately




• Assist in the configuration of videoconferencing systems
• Provide updates on escalated customer issues

Requirements:
• High School Diploma or equivalent required
• 1-2 years of relevant AV experience preferred
• Excellent communication skills, both verbal and written
• Ability to prioritize and manage various tasks effectively
• Knowledge of video teleconferencing endpoints desired

Support AVI-SPL's mission by bringing your technical expertise and customer-focused approach to the team.
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📌 AVI-SPL Helpdesk Technical Support Rep (Ontario)
🏢 AVI-SPL
📍 Ontario