Drive innovation as a Salesforce Business Analyst within Manulife's Canadian Segment Operations Excellence Team. Thrive in a hybrid work environment focused on enhancing customer service through technology. This role is central to implementing systems that streamline operations and improve user experiences.

You will analyze functional requirements, document processes, resolve business issues, and support agile initiatives within Salesforce. Your contributions will have a direct impact on service delivery for internal and external clients as you work in a dynamic team environment. Key Responsibilities:

- Collaborate with teams to implement Salesforce solutions
- Document and analyze business requirements and user stories
- Conduct business acceptance testing to ensure quality
- Recommend solutions based on impact assessments
- Assist in training and developing junior analysts Requirements:
- 5+ years of business analysis experience
- Proficiency in Salesforce Service Cloud
- Solid analytical and communication skills
- Familiarity with project management practices
- Experience in operations or contact centers Leverage your expertise in Salesforce to enhance business solutions at Manulife.

📌 Salesforce Business Analyst Role (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality