Elevate your career as an Omni-Channel Quality Assurance Lead on a contract basis for 12 months. Play a key role in ensuring quality and accuracy in customer journey testing.

This contract position focuses on validating omni-channel customer journeys through comprehensive testing of data flows and personalization logic. As a lead, you will collaborate with various teams, crafting test cases based on requirements and overseeing defect tracking. Your analytical skills will guide you in delivering high standards of quality through meticulous documentation and verification processes.

Key Responsibilities:
• Execute end-to-end test scenarios based on design
• Document and prioritize defects for remediation
• Ensure release readiness through detailed reporting




• Support journey builders and technical leads in resolving issues
• Maintain QA documentation for knowledge sharing

Requirements:
• Proven experience in digital and CRM journey testing
• Robust grasp of QA processes and defect management
• Familiar with marketing platforms like Data Cloud and AEM
• High attention to detail and analytical skills
• On-shore working required for this role

Utilize your QA expertise to enhance omni-channel delivery and contribute to successful campaigns.
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📌 Omni-Channel Quality Assurance Lead Role (Ontario)
🏢 HISH IT SERVICES
📍 Ontario