Become a Technical Support Specialist at Beanfield, championing customer satisfaction through expert network troubleshooting. Utilize your skills to support commercial customer services across Toronto's vibrant workplace.

In this role, you will provide Tier 2 support to our valued customers, addressing issues with multi-faceted network solutions such as Dark Fibre and DDoS protection. Your responsibilities will involve identifying and troubleshooting customer LAN issues while working collaboratively with other teams to address escalations. You'll play a vital part in maintaining the reliability of our services and contribute to the overall customer experience.

Key Responsibilities:
• Troubleshoot technical issues for commercial customers
• Handle escalations to the appropriate product teams




• Identify network trends requiring attention
• Support Tier 1 representatives in daily tasks
• Stay informed on latest industry trends and technologies

Requirements:
• Thorough understanding of network protocols like TCP/IP
• Knowledge of GPON and voice network delivery
• Availability for all shifts, 24/7 coverage
• Bilingual skills in French/English preferred
• Experience with network configuration and issues

Bring your passion for technology to Beanfield and help connect our communities effectively.
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📌 Technical Support Specialist at Beanfield (Ontario)
🏢 Beanfield
📍 Ontario