Shape the future of customer service at Teleperformance as a Call Center Manager in Toronto, ON. This role, primarily in office, demands leadership and a strategic approach to operations.

In this crucial position, you will lead the Toronto call center team, ensuring high-quality service and compliance with performance targets. Your expertise in managing budgets and enhancing operational processes will drive the success of client engagements and team performance.

Key Responsibilities:
• Oversee daily operations and staff management
• Develop strategic budgets and fiscal direction
• Monitor compliance with performance and service standards
• Implement continuous improvement measures
• Participate in client meetings for enhanced collaboration

Requirements:
• Minimum 3 years of management experience in a call center
• Bachelor's degree in management or business-related field
• Strong understanding of performance management
• Excellent verbal and written communication
• Proficient in Microsoft Office and industry tools

Elevate customer experience initiatives with your expertise at Teleperformance in Toronto.
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📌 Teleperformance Call Center Operations Lead (Ontario)
🏢 Tp
📍 Ontario