Elevate the customer experience as a Team Lead at the Commission for Complaints for Telecom-television Services (CCTS). This full-time role centers on leadership and performance management in a dynamic service environment.

In the Team Lead role, you will oversee a team of Customer Service Representatives, focusing on performance monitoring, coaching, and escalation resolution. Your contributions are crucial for maintaining service standards and supporting your team’s growth. With a commitment to fairness and accountability, you will work within a thriving contact center culture.

Key Responsibilities:
• Guide the CSR team to meet performance goals
• Conduct regular performance evaluations and check-ins
• Lead the training of new representatives
• Respond to escalations from customers
• Identify complaint trends and report findings

Requirements:
• 4+ years of supervisory or management experience
• Customer service expertise, preferably in call centers
• Fluency in English and French, excellent communicator
• Knowledge of MS365 applications
• Robust commitment to customer service excellence

Drive impact and lead a motivated team at CCTS.
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📌 CCTS Team Lead, Customer Service Position (Quebec City)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Quebec City