Become a Digital Services Field Support Technician with Bird in Edmonton, Alberta, where you will deliver crucial level two technical support. This role necessitates proficiency in troubleshooting and fulfilling internal service requests efficiently.

In this career, you will engage with a variety of IT equipment and systems, including laptops and network connectivity. Your role will necessitate managing incidents through ServiceNow while embarking on regular site visits to ensure effective support across Western Canada, specifically in Northern Alberta.

Key Responsibilities:
• Resolve technical issues for desktops, laptops, and mobile devices
• Monitor incidents and ensure compliance with service levels




• Conduct site visits to assist project teams and offices
• Maintain relationships with local stakeholders
• Support hardware lifecycle and inventory management

Requirements:
• IT degree or diploma required
• More than 5 years in tech support roles
• Advanced troubleshooting skills in Windows OS
• Familiarity with Intune and enterprise management
• Valid driver’s license for travel as needed

Utilize your technical expertise to enhance organizational operations and support for our users.
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📌 Technical Support Role in Digital Services (Alberta)
🏢 Bird
📍 Alberta