The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

Job Summary
We are looking for a hands‑on and customer‑focused After‑Sales Engineer to support post‑sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery.

Key Responsibilities

Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution

Assist in managing regional after‑sales service operations and support field service activities

Work closely with customers and service partners to resolve product and service‑related issues in a timely manner

Conduct on‑site inspections, maintenance support, and technical training when required

Track, analyze, and report common technical issues, and provide feedback for product improvement

Support customer complaint handling and ensure proper follow‑up and resolution

Assist in major issue escalation and participate in root cause analysis

Collaborate with cross‑functional teams (engineering, quality, operations) to improve service processes and product performance





Qualifications

Associate or Bachelor’s degree

1–3+ years of experience in after‑sales support, technical service, spare parts, or battery‑related industries preferred

Strong troubleshooting and problem‑solving skills

Positive communication skills and customer‑oriented mindset

Ability to travel as required

Self‑motivated, detail‑oriented, and a strong team player

Preferred Qualifications

Experience with EV batteries, automotive systems, or related technical products

Prior field service or on‑site support experience

Bilingual in English and Mandarin Chinese preferred.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

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📌 Aftersales Engineer (Newfoundland and Labrador)
🏢 RIDE Mobility
📍 Newfoundland and Labrador