Lead the guest experience at The Westin Toronto Airport as a Guest Service Manager. Drive service standards, manage front desk operations, and enhance guest satisfaction in a renowned hospitality setting.

As a Guest Service Manager, you will help oversee the essential functions of front desk operations and ensure a welcoming environment for all guests. This role demands a remarkable service mindset, effective communication skills, and the ability to train and manage staff efficiently. You will play a key role in creating a cohesive team atmosphere while addressing guest needs and maximizing hotel performance.

Key Responsibilities:
• Direct daily front desk operations and staff training
• Schedule work based on labor costs and occupancy forecasts
• Process guest transactions following hotel protocols




• Assist guests and manage service requests promptly
• Promote and inform guests of hotel amenities and services

Requirements:
• High school diploma or equivalent with supervisory experience
• Fluent in English; knowledge of other languages is beneficial
• Ability to stand and lift heavy items as needed
• Strong mathematical and problem-solving skills
• Willingness to work flexible schedule including nights and weekends

Join The Westin Toronto Airport to enhance the guest experience with your service expertise and management skills.
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📌 Guest Service Manager Position in Toronto (Ontario)
🏢 Marriott International
📍 Ontario