The Role Your primary mandate is clear: get a newly signed school or district from contract to a live, trained, working product fast and smoothly. The Implementation Manager at Minga owns everything from the sales handoff call to the go-live sign-off. Once the school/district is live and the Account Manager is briefed, the account relationship is theirs.
This role lives at the intersection of project management, technical configuration, and people skills. You'll be juggling district IT teams, academic calendar constraints, rostering, and administrator walkthroughs, often in parallel across multiple accounts. Success looks like on-time launches, trained admins, and an Account Manager who receives a handoff they can actually use.
Between launches, you are Minga's deepest technical and product expert on the customer-facing side. You'll run special projects across the existing base — platform migrations, product upgrade implementations, and rollouts of new capabilities that come in through a contract — assist in building the digital content and training assets the whole customer team relies on, and get pulled in by Account Managers and Account Executives when an account needs someone who knows the platform inside and out. Expect real customer face time year-round, not just during launch season.
What You’ll Do Lead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it
Design a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows
Own all project communication with the school/district from kickoff to go-live
Implementation Planning Lead the sales-to-implementation handoff call or review the AE's handoff documentation and build your project plan from it
Design a detailed implementation timeline calibrated to the district's academic calendar, IT availability, and staff training windows
Own all project communication with the school/district from kickoff to go-live
Technical Setup Manage rostering integration including data mapping, validation, and troubleshooting
Oversee data import and validation: verify student records, school structures, and staff rosters are accurate before go-live
Own the IT relationship; navigate internal escalations to unblock technical dependencies
Set up bell schedule
Training & Enablement Deliver administrator configuration walkthroughs, live (Zoom) or recorded with completion tracking
Run staff training sessions tailored to each rollout plan: phased by school, grade level, or use case
Assist the Digital team in building and maintaining digital content including help center articles, training materials, walkthroughs, videos, and self-serve resources
Host live training sessions, group implementation calls and webinars as subject matter experts to support the Digital team
Train customers on new product enhancements as they ship, and refresh the supporting content when the product changes
Support Account Managers with ongoing site-level training in the existing base:



new schools coming online inside a live district, new administrators, and staff turnover
Go-Live Ownership Assess go-live readiness against a defined checklist; make the go/no-go call with confidence
Monitor early adoption signals in the first days post-launch; address blockers before handing off
Deliver a comprehensive written handoff to the Account Manager: org structure, key contacts, open issues, usage baseline, and any promises made
Special Projects & Product Upgrades Run platform migration projects across the existing base — for example, moving districts off Clever rostering onto MingaSync
Own product upgrade implementations and version transitions for live customers: scoping, sequencing, communication, and validation
Implement new capabilities sold into an existing contract, treating each as a scoped project with its own plan and go-live
Support campaigns and coordinated pushes across the base where the work is technical or training-heavy
Bring what you learn back into the standard process — every special project should leave behind a repeatable playbook
Subject Matter Expertise & Cross-Functional Partnership Serve as the subject matter expert on Minga's solutions for both customers and internal teams
Support Account Executives on trials and technical evaluations: integration feasibility, security and IT questions, and configuration of pilot environments
Take Account Manager requests for technical or product depth on key accounts, where an escalation, a complex configuration, or a strategic objective needs someone with implementation-grade knowledge
Flag upsell and expansion signals to the Account Manager. You notice them, you don't run them
Provide feedback to the Product team on recurring friction points encountered during implementation
Collaborate with the AE team to improve handoff documentation standards and templates
What This Role Doesn't Own Renewal conversations or contract paperwork
Long-term relationship strategy, account planning, or business reviews
Running upsell and expansion deals
Day-to-day support tickets after handoff
The distinction on the training and special-project work above is deliberate: you provide the expertise and deliver the sessions, the Account Manager owns the account and the commercial relationship.
What Success Looks Like In the first 30 days: Full command of Minga's implementation process, technical stack, and integration options
Working knowledge of all six Minga solutions and the workflows behind them
Shadow on active implementations; first solo kickoff call completed
Strong working relationships with Product and the AE and AM teams




In the first 90 days: Multiple implementations running independently, on schedule
First go-live delivered on time with a clean AM handoff
Feedback from Account Managers on handoff quality consistently positive
First special project or upgrade delivered, with a reusable playbook left behind
Trusted as a technical resource on at least one AE trial or evaluation
Ongoing: Time to value (contract → go-live): [TBD] days average
On-time launch rate: [TBD]%
Training completion rate: [TBD]%
Handoff quality rating of 4+/5 from Account Management team
What We Require 2+ years in SaaS implementation, onboarding, technical customer success, or a similar role
Experience with SSO configuration (SAML, Google SSO) and rostering integrations (Clever, ClassLink, OneRoster) strongly preferred
Strong project management skills, you can run multiple implementations in parallel without dropping a ball
Comfortable leading technical conversations with IT staff and non-technical walkthroughs with administrators
Excellent written and verbal communication; your project plans and handoff documents are explicit and complete
HubSpot or similar CRM/project tool experience
K-12 EdTech or education technology experience is a strong asset
Who You Are Methodical and organized. You build a plan and work it, and you hate leaving loose ends
A clear communicator who can switch registers between a district IT director and an assistant principal in the same day
A great troubleshooter. When something technical blocks a launch, you dig in and find the path
Accountable for the handoff, not just the launch. You care that the Account Manager has what they need
Calm under pressure. School calendars don't flex, and you don't panic when timelines compress
Mission-aligned. You understand that a smooth implementation isn't just a project milestone; it's what determines whether a school actually gets value from Minga
Role Compensation The 90/10 split reflects that this is a delivery and quality role. The strong base recognizes the expertise and accountability required, and the variable component rewards consistent, measurable excellence across four delivery standards.
Implementation Manager Base Salary: $54,000 – $76,500 (90%)
Variable: $6,000 – $8,500
OTE: $60,000-$85,000
Senior Implementation Manager Base Salary: $76,500 – $99,000 (90%)
Variable: $8,500 – $11,000
OTE: $85,000-$110,000
Compensation Philosophy & Transparency At Minga, we believe compensation should reflect impact, fairness, and market alignment, supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. This approach allows for growth and provides room to learn and develop within the role. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.

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📌 Implementation Manager (INTERNAL APPLICANTS ONLY) (British Columbia)
🏢 Minga
📍 British Columbia