Join Infoya as a Scrum Master and Incident Lead in Toronto, blending Agile delivery with effective incident management. This hybrid role focuses on enhancing operational efficiency and team accountability. Looking for an experienced leader to own critical incident management while guiding engineering teams through Agile practices.

You will be responsible for stakeholder communication, timely incident resolution, and operational excellence. Successfully driving improvements means facilitating Agile ceremonies and coaching teams on efficient production support processes. Key Responsibilities:

- Coordinate critical incident responses with cross-functional teams
- Conduct sprint planning and backlog refinement sessions
- Monitor ticket ageing and backlog health
- Facilitate operational governance and documentation
- Lead root-cause analysis and implement corrective actions Requirements:
- 8+ years in incident management leadership
- Demonstrated expertise as a Scrum Master
- Solid hands-on experience with ticket triage
- Knowledge of production support metrics
- Exceptional communication and facilitation abilities Enhance incident leadership and Agile delivery methodologies at Infoya for impactful solutions.

📌 Scrum Master & Incident Lead Position (Toronto)
🏢 Infoya
📍 Toronto