Join Fairstone as a Senior Collections Agent and leverage your negotiation expertise in a dynamic setting. Engage with customers while working in a hybrid model to facilitate prompt loan recovery. In your role, you will connect with past due customers, assess accounts, and ensure compliance with firm payment recovery policies.

You'll document actions taken in our Collections system and achieve personal targets to contribute to the team's overall success. This position reports directly to Katherine Hepburn and offers opportunities for professional growth. Key Responsibilities:

- Negotiate effective payment arrangements with past due customers
- Document all interactions within the Collections system




- Use company guidelines to assess risk and refer as needed
- Coordinate collection efforts and ensure compliance
- Achieve individual performance targets consistently Requirements:
- Strong verbal and written communication abilities
- Familiarity with Microsoft Office Suite
- Availability for flexible rotating shifts
- Background in collections preferred
- Successful completion of background checks required Become a vital part of Fairstone's mission to provide accessible financial solutions while enjoying a supportive work environment.

📌 Senior Collections Agent at Fairstone (Toronto)
🏢 Fairstone Bank
📍 Toronto