Shape the future of Managed Services at Dayforce with a focus on operational excellence and customer outcomes in this senior role. Champion AI-driven transformation and team development.

As the Senior Director of Global Operations, you will lead a diverse Managed Services organization at Dayforce, overseeing several functions such as Payroll and Customer Support. Your role will focus on developing a customer-centric culture, enhancing operational efficiencies, and embracing cutting-edge solutions that elevate customer satisfaction. Collaborate with various teams to drive measurable results and improve employee engagement within the organization.

Key Responsibilities:
• Manage multiple functions including Payroll and Customer Support
• Drive AI transformation and operational simplification




• Build and maintain strong customer partnerships
• Collaborate with cross-functional teams for impactful decisions
• Create annual budgets and workforce strategies

Requirements:
• 10+ years in leading service operations
• Demonstrated success in AI and operational excellence
• Expertise in managing diverse, global teams
• Strong financial management skills
• Customer-focused leadership approach

Enhance Dayforce's operations by fostering exceptional customer relationships and innovating service delivery in a dynamic, global environment.
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📌 Director of Global Operations at Dayforce (Ontario)
🏢 Socket.dev
📍 Ontario