Job Description We are currently hiring for our Guest Experience team at McArthur

Glen Designer Outlet Vancouver.

This is a permanent 30-hour-per-week position, working 5 days on a rota basis.

This is an in person, face to face role welcoming our guests to the centre.

Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between.

It''s about enjoying meeting people and problem solving.

Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

What Youll Be Doing...

Actively engage with guests, addressing inquiries and resolving any issues.

Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and qualified approach.

Promote additional products and services, meeting targets, and delivering a positive experience for all guests.

Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthur

Glen brand.

Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.

Take ownership and uphold McArthur

Glen''s high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.

Promote a collaborative working environment, prioritising the guest in all endeavours.

For a detailed description of the responsibilities,



see the job description Qualifications Possess exceptional people skills and genuinely enjoy exceeding guest expectations.

Thrive in a fast-paced setting with customer facing and admin task.

Be proactive and able to make things happen.

Have proficient IT skills including email, Word and Excel.

Have fluent proficiency in English and Mandarin.

Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. #LI-RT1 Additional Information At McArthur

Glen, we value diversity and believe that everyone is extraordinary in their own way.

We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, wed still love to hear from you.

There may be another opportunity within McArthur

Glen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location.

We believe in transparency.

Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We''re committed to creating an inclusive recruitment experience for everyone.

If you need any adjustments or support during the application or interview process, please let us know.

We''re happy to work with you to ensure you can participate fully and showcase your skills and experience.

Contact:

📌 Guest Experience Advisor (Richmond)
🏢 McArthurGlen UK
📍 Richmond