Step into the role of Customer Care Advisor at Lineage, where your focus will be on delivering top-notch service and support. Engage customers while managing their orders and resolving issues efficiently.

As a vital part of the customer service team, you will ensure accuracy in order management and contribute to customers' positive experiences. This role is essential for supporting outreach initiatives directed toward small and medium enterprise clients. You will uphold performance metrics, ensuring high standards are met across service operations.

Key Responsibilities:
• Accurately enter orders into the TMS system
• Resolve customer concerns and provide feedback
• Communicate shipment details and order statuses




• Collaborate in outreach activities for SMEs
• Maintain awareness of KPIs and metrics

Requirements:
• 2+ years of experience in customer service
• Excellent attention to detail and problem-solving abilities
• Solid phone and email communication skills
• Proficient in Microsoft Office; TMS experience advantageous
• Ability to adapt and manage workflow efficiently

Deliver excellence in customer service while supporting Lineage's dedication to meeting client needs.
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📌 Lineage Customer Care Advisor (Alberta)
🏢 Lineage Logistics
📍 Alberta