ADP is seeking a driven and client-focused Principal Relationship Manager I (HRO + Upmarket) to support and grow key client relationships while delivering consistent value. This role is ideal for a relationship management professional who brings a solid foundation in account management, has a consultative mindset, and the ability to effectively engage stakeholders.

The ideal candidate brings 5+ years of experience in relationship management, with exposure to Human Resources (HR) or Human Capital Management (HCM) being considered an asset.

Key Responsibilities

Manage and support a portfolio of complex client accounts, building strong, strategic and trusted relationships.

Identify client needs and contribute to the development of tailored solutions.

Participate in problem-solving discussions, helping guide stakeholders toward effective outcomes.

Support the execution of strategic account plans to drive client satisfaction,



retention and growth.

Identify new business opportunities and partner with sales and internal teams to help close and expand accounts.

Engage with client stakeholders, including senior leaders, to support long-term relationship development.

Collaborate cross-functionally to ensure alignment and successful delivery of client solutions.

Demonstrate responsiveness and a sense of urgency in addressing client needs and opportunities.

Utilize available tools, data and resources to support decision-making and client outcomes.

Leadership and Collaboration

Build strong working relationships with internal teams and stakeholders.

Collaborate effectively with leadership to support client strategies and initiatives.

#J-18808-Ljbffr

📌 Principal Relationship Manager I (HRO + Upmarket) / Gestionnaire principal(e) des relations I (HRO +
🏢 ADP
📍 Ontario