Take charge as a Manager of Community and Service Excellence at TELUS in Calgary, where hybrid work allows for strategic leadership over a dedicated technician team. Drive both customer satisfaction and revenue growth in this dynamic role.

As the Manager, you will inspire and guide a team of 15-20 technicians, balancing operational responsibilities with a strong focus on sales execution. Embrace a community-first mentality, ensuring exceptional service delivery while actively pursuing field sales opportunities to empower your team and enhance customer relationships.

Key Responsibilities:
• Lead team development through coaching and mentoring
• Promote technician sales initiatives for revenue goals
• Ensure operational excellence and resolve escalations




• Monitor customer satisfaction and productivity metrics
• Partner with various departments to capture new business

Requirements:
• 5 or more years in telecom or related fields
• Proven track record in leading technical operations
• Exceptional problem-solving and decision-making skills
• Success in motivating teams to exceed sales targets
• Robust organizational and communication skills

Join TELUS to lead your team in delivering service excellence and building lasting community connections in Calgary.
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📌 Service and Community Manager at TELUS (Alberta)
🏢 Intello Technologies
📍 Alberta