The City of Mississauga is seeking an Information Specialist for the 311 Citizen Contact Centre. You will translate business area call types into knowledge base content and lead trainings for Customer Service Advisors using blended learning methods.
You will map processes, support front-line staff, ensure content quality, and collaborate with internal teams to improve service delivery. This role is hybrid and located at 950 Burnhamthorpe Rd W.
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📌 Knowledge Base & Training Specialist (Ontario)
🏢 City of Mississauga
📍 Ontario
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