Enhance customer satisfaction as a Customer Service Team Supervisor at Sundays in Vancouver. Lead a passionate team in delivering exceptional service through innovation and support.

In this role, you will be at the forefront of customer engagement, ensuring that customer concerns are addressed promptly and effectively. By fostering a team-oriented atmosphere, you’ll guide Customer Care Associates in managing orders, logistics, and inquiries, while championing product knowledge. Your leadership will drive team performance and enrich customer loyalty.

Key Responsibilities:
• Lead customer service interactions via multiple platforms
• Oversee order management and communication
• Support team training and knowledge resources




• Facilitate the approval of escalated issues
• Manage product returns and external reviews

Requirements:
• Experience in a customer service supervisory role
• Familiarity with retail operations and products
• Solid leadership and mentoring capabilities
• Excellent communication and organizational skills
• Commitment to high-quality customer service standards

Become an integral part of Sundays’ mission to redefine customer care and drive brand success.
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📌 Sundays Customer Service Team Supervisor (British Columbia)
🏢 Sundays
📍 British Columbia